Shipping Policy

Effective date: October 17, 2026

One service, one price, no minimum. This page sets out exactly how an order from Astherlau gets to you and how long it takes.

Where we deliver

We ship to all 50 US states. International shipping is not available, and we cannot deliver to an address outside the United States.

The service and what it costs

There is one shipping method: standard shipping, and it is free on every order within the United States, with no minimum order value to reach. We do not offer an expedited, express or next-day option, so there is no upgrade to choose at checkout and nothing to pay for delivery.

Processing time

Orders are processed within 0-1 business days, excluding weekends and major US holidays. An order placed after 2:00 PM ET is processed on the next business day, and an order placed over a weekend or a holiday is processed on the next working day.

Transit time

Once the parcel is with the carrier, standard delivery takes 2-3 business days. That window is the carrier's, and weather, a rural route or a peak season can stretch it. Processing and transit are separate: a typical order is with you within a few business days of ordering.

Tracking

A tracking number is emailed to you as soon as the parcel is handed over, so you can follow it at any point. A new label can take up to 24 hours to record its first scan; that is normal and does not mean anything has gone wrong.

What you pay

The product price and any applicable sales tax are shown at checkout before you confirm your order. There is nothing to add for shipping and no hidden charge appears later.

Limits of the service

Free shipping covers delivery to the address you gave at checkout. It does not include installation, assembly, in-home placement or the removal of packaging. Please make sure the address is complete and correct before confirming — a parcel that goes back to the carrier because of a wrong address causes a delay we cannot shorten.

Lost or delayed parcels

If tracking has not moved for several days, if the estimated window has clearly passed, or if the parcel is marked delivered but is not with you, contact us. We will open an enquiry with the carrier and follow it through to a resolution.

Contact

For anything to do with a delivery, write to support@astherlau.com or call +1 (614) 997-6032 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.