Frequently Asked Questions

The questions we are actually asked, grouped roughly in the order they come up. If yours is not here, write to support@astherlau.com.

Which states do you ship to?

All 50 US states. We do not ship internationally, and we cannot deliver to addresses outside the United States.

What does shipping cost?

Nothing. Standard shipping is free on every order within the United States, with no minimum order value. There is one service only — we do not offer an expedited or express option.

How quickly will my order arrive?

Orders are processed within 0-1 business days. Once the parcel is on its way, standard delivery takes 2-3 business days, depending on where you are and how the carrier is running.

How do I follow my parcel?

A tracking number is emailed to you as soon as the parcel is handed over. You can follow it from that email, or from the tracking page on this site at any time.

Which payment methods can I use?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available for your card and region appears at checkout.

Is the checkout secure?

Yes. Payments are processed by Shopify Payments over an SSL-encrypted connection, to PCI-DSS standards. Full card details are never stored on our servers.

Is everything you sell new?

Yes. Every item leaves Astherlau brand new and in its original packaging. We do not sell returns, refurbished goods or open-box stock, and we do not offer gift wrapping.

Can I return something I simply do not want?

No. We accept returns for a manufacturing defect, damage in transit, or the wrong item being sent, reported within 30 days of delivery — not for change of mind, a size that was not what you pictured, or personal preference. Please read the measurements on the product page before ordering, and ask us if anything is unclear.

The box arrived damaged. What now?

Tell us within 72 hours of delivery and send photos of the damaged product, the outer box, the shipping label and the inner packaging. Those four pictures are what let us settle a claim quickly.

How do I start a return, and when do I get my money back?

Email support@astherlau.com with your order number and a description of the problem, plus photos if the item arrived damaged. We review the request within 1-2 business days. Approved returns are covered on our side — you do not pay the return shipping — and once the item is back and inspected, the refund goes to your original payment method within 3-7 business days. Your bank may take a little longer to show it.

Are your kitchen tools dishwasher safe?

Most are, and each product page says so item by item. Stainless steel, silicone and food-grade plastics generally go in without trouble; bamboo and wooden pieces should be wiped with a damp cloth and air dried rather than soaked or put through a cycle.

How do I know a storage piece will fit my cupboard?

Every storage listing gives its measurements in both inches and centimetres, and telescopic or expandable items give the full adjustment range. Measure the shelf before you order — including the height above it, which is the dimension most people forget.

Do the mugs and tumblers keep a drink hot?

The insulated ones do, and their product pages state the hold times for hot and cold drinks. Plain glass and ceramic pieces are listed as exactly that, with the capacity given in ounces or millilitres so you can compare them properly.

How do I reach a person?

Write to support@astherlau.com or call +1 (614) 997-6032 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We answer within 1-2 business days, and a real reply beats an instant one.